Support & FAQs

Contact MedTitles Support

Submit Your Inquiry

Have a question about your order, PDF delivery, edition, or a textbook you cannot find? Send us a message and we’ll help you with your request as quickly as possible.

Q: Will I get the exact edition I need?

Yes. Every MedTitles product page clearly shows the book title and edition before checkout. Compare the edition with your syllabus, reading list, or course requirements before purchasing.

Q: How do I receive my PDF?

Your PDF download link is sent to the email address used during checkout. Delivery is usually immediate. If you do not see the email within a few minutes, check your spam, junk, or promotions folder.

Q: What if I entered the wrong email address?

Contact MedTitles at contact@medtitles.com. Once your order is verified, we can help you access your PDF using the correct email address.

Q: What if I ordered the wrong book or edition?

Contact us at contact@medtitles.com as soon as possible. We will review your order and help you with the available replacement options.

Q: What is an Enhanced Digital Version?

An Enhanced Digital Version is a high quality and fully searchable PDF designed for comfortable reading on laptops, tablets, and smartphones. It is not a low resolution scan. You can search text, highlight content, add bookmarks, copy text, and make annotations using a compatible PDF reader.

Q: Can I read my MedTitles PDF on a phone, tablet, or computer?

Yes. MedTitles PDFs are designed to work on computers, tablets, and smartphones. You can open your textbook using a compatible PDF reader and study across your preferred devices.

Q: What if there is a problem with my PDF?

If your PDF is damaged, incomplete, inaccessible, or different from the edition shown on your order, contact contact@medtitles.com within 7 days. We will review the issue and provide an appropriate replacement when applicable at no additional charge.

Q: Do you offer refunds?

Because MedTitles sells digital PDF textbooks that are delivered immediately after checkout, completed orders are generally non refundable. If there is a problem with the file you receive, contact us and we will help resolve the issue through our replacement process.